Our FAQ's might help you answer any niggling questions you may have. If by the end you still haven't found the answer you're looking for, please do get in touch with us on 0844 272 5837 or
Does TMF offer an Easy Payment Plan?
If you are self-funding the course and wish to start an interest-free payment plan we require a non-refundable £200 deposit immediately to secure your place and then the remainder will be split over six equal monthly instalments. There is no charge for this service but we will require an email agreement and penalties will be applied for late payment of instalments. The number of instalments may reduce if your course is shorter than 9 months.
How can I pay?
You can pay by bank transfer, Standing Order or cheque. Our bank details will be on the bottom of the invoice we send out to you or your employer.
What if I miss a payment?
Any late instalments will incur a £25 charge
What if I am being Sponsored by my employer?
If you have a sponsor for your course we can arrange for the invoice to be forwarded directly to them. Payment is required before the start of the course to guarantee your place. or within 14 days of receiving the invoice.
Can my employer pay in instalments?
We offer a 50% payment plan for employers, whereby we will require 50% upfront and then arrange for the second payment of 50% to be paid at a mutually convenient time. Alternatively employers can pay unit by unit at the individual unit price stated in the prospectus. Be warned this will work out to be more expensive though!
Is there funding available?
If your company employs between 10 – 250 people you may qualify for a Leadership and Management Grant of up to £2,000 through ‘Growth Accelerator’. Your business is required to pay 50% of the total course cost, matching the grant on a £ for £ basis. Please contact the TMF office for more information
Can I carry on paying once my course is finished?
No! We require the full cost of the course to be paid before you finish your course.
Cancellation, Deferrals & Missed Sessions
Can I cancel the course?
Courses are like airplane tickets, once it has started, your seat cannot be resold. However, in special circumstances (such as family bereavements),
allowances can be made at the discretion of the course director.
In this instance we may be able to credit your course to a colleague (if your company is paying) and on rare occasions credit you your money back.
Can I defer a unit?
If you are on our Standard or Premium Package you are entitled to one free unit deferral per course. Alternatively a deferral will incur a £50 administration fee.
What if I miss a taught session?
We have a number of study centres running the same courses, so if you are unable to get to one of the sessions you may be able to sit the same session at an alternative centre.
If this is not possible and you are on the Standard or Premium package we may be able to arrange a 1-2-1 with your tutor or our Course Director.
What if I am called away on business during my course?
Depending on how long you are away for, we would suggest deferring the unit you are on or TMF may be able to arrange some distance learning whilst you are away.
What happens if I feel I am studying at the wrong level?
If you have any concerns once your course has started please call the office and arrange an appointment to speak to our Course Director Quentin.
We are happy to move you up or down as long as there are places available on the other courses.
What if my course doesn't fill up?
If we don't get the numbers for a particular course we will be unable to run it. We reserve the right to cancel a course up to 72 hours before the start date if there are less than 5
people booked on.
What is Ibusiness?
Ibusiness is an online portal with which TMF delegates can view their timetable, download relevant material for their course and send correspondance to their tutor and fellow delegates.
How do I log in to Ibusiness?
When you book a course with us we will send you a welcome email with your unique login details to access the online portal.
Anything else I need to know?
For optimum results we recommend using Ibusiness on a PC with a Firefox browser. It also helps if you clear your cache and history before you use it!
Help! I'm having problems with the portal
If you encounter any technical issues or are having problems downloading course material please contact
CIM & Registering
How does CIM Registering work?
As a delegate studying for a CIM or CAM course you are required to register for an annual membership for the duration of your course. New delegates need to register as an 'Affilliate Studying Member' on the CIM website at a cost of £140. (Please note if you are joining the CIM Diploma or Postgraduate course without having studied a previous CIM qualification, you will be charged an additional £10 per module as an 'accelerated learning' tax).
CIM Assessment Fees
In addition to the annual membership you are required to pay an assessment fee for each unit you take, be it an assignment or exam. Again these prices vary according to the course you are studying.
How will I know when to register?
When purchasing your CIM Annual membership we recommend waiting until a week or so before your course begins. As the membership only lasts for a year you must ensure you are covered for the entirity of your course. With regards to unit assessment fees, the TMF team will prompt you when it is time to register for each assessment as you must make sure you register for the correct exam board!
When are the next Assessment Registration Closing Dates?
The closing date for assessment registration with CIM is 5th April 2013 for the June 2013 assessment sessions.
What is the deadline to register for a course?
You can register for the course at The Marketers’ Forum anytime before the course commences. Places are limited to 15 people per class, so it is first come first serve. We advise booking as soon as possible, particularly if you want to study at our Regent Street, West End venue.
How do I book?
You can complete our online booking form which can be found on the homepage or email us to request a booking form. However we'd prefer if you book online. If you need to add any information to the form please add it to the comments box.
Are my marketing text books included in the price?
We do not provide books, however we will be working with a marketing learning website provider and all our delegates will have access to the most up to date online learning materials.
I want to buy some books, where can I get them?
TMF have an Amazon affiliated bookshop on the website, which can be found under the 'Resources' tab. All the recommended CIM / CAM / MRS text books are listed and can be bought second hand or new.
The Marketers' Forum Information (Contacts etc)
Who are the TMF team?
Quentin Crowe is our Course Director. Carl Jones is the Operations Manager, he deals with the timetabling, course structure, invoicing, sales, tutor and delegate liason, among other things and is on hand to answer any queries. Sarah Blackshaw is TMF's Communication Manager and is responsible for all online / offline communication, the website, marketing, delegate support, admin support, sales and general enquiries. Abby Beckley is our part time administrator and Elizabeth Alaka is a recent marketing graduate who is currently interning with TMF.
Who are the TMF tutors?
All our tutors as practitioners and are selected for their knowledge, enthusiasm and experience within Marketing. For a list of tutor profiles please click here.
Where are you based?
Our main office is on Clerkenwell Rd, between Barbican and Farringdon and we have study centres in Regent Street, Liverpool St, Bromley, Richmond, Reading, Belfast and Nigeria.
Who do I speak to if I have any issues during my course?
Carl and Sarah are both on the end of the phone or email and are happy to provide support and help during your time studying with TMF. Please call us on 0844 272 5837 or email us at
How do I book a 121 or an appointment with the Course Director?
Please contact the office to arrange an appointment with Quentin. Both Carl and Sarah manage his diary.