FAQs

  • Frequently Asked Questions

    Finance

    Does TMF offer an Easy Payment Plan?

    If you are self-funding the course and wish to start an interest-free payment plan we require an approx £200 deposit immediately to secure your place and then the remaining amount will be split between six equal monthly instalments. There is a £12 for this service and penalties will be applied for late payment of instalments. The number of installments may reduce if your course is shorter than 9 months.

    How can I pay?

    You can pay by credit/debit, Paypal, bank transfer, Standing Order or cheque. If you are invoicing, our bank details will be on the bottom of the invoice we send out to you or your employer.

    What if I miss a payment?

    Any late instalments will incur a £25 charge.

    What if I am being Sponsored by my employer?

    If you have a sponsor for your course we can arrange for the invoice to be forwarded directly to them. Payment is required before the start of the course to guarantee your place. or within 14 days of receiving the invoice.

    Can my employer pay in instalments?

    We can offer a 50% payment plan for employers, whereby we will require 50% upfront and then arrange for the second payment of 50% to be paid at a mutually convenient time. Alternatively employers can pay unit by unit at the individual unit price stated in the prospectus. Be warned this will work out to be more expensive though!

    Can I carry on paying once my course is finished?

    No! We require the full cost of the course to be paid before you finish your course.

    Cancellation, Deferrals & Missed Sessions

    Can I cancel the course?

    Courses are like airplane tickets, once it has started, your seat cannot be resold.  However, in special circumstances (such as family bereavements), allowances can be made at the discretion of the course director.

    In this instance we may be able to credit your course to a colleague (if your company is paying) and on rare occasions credit you your money back.

    Can I defer a unit?

    Yes, as long as we are informed before the module begins. If you choose to defer a module half way through you may incur further costs for re-sitting.

    What if I miss a taught session?

    If you miss a session, e-mail support@themarketersforum.co.uk who will give you access to our distance learning programme to catch up.

    If this is not possible we may be able to arrange a 1-2-1 with your tutor or our Course Director.

    What if I am called away on business during my course?

    Depending on how long you are away for, we would suggest deferring the unit you are on or TMF may be able to arrange some distance learning whilst you are away.

    What happens if I feel I am studying at the wrong level?

    If you have any concerns once your course has started please call the office and arrange an appointment to speak to our Course Director Quentin.

    We are happy to move you up or down as long as there are places available on the other courses.

    What if my course doesn’t fill up?

    In the unlikely event we don’t reach a minimum number of 6 candidates for a course we are unable to run it. We reserve the right to cancel a course up to 72 hours before the start date, but will endeavour to notify candidates much earlier where possible.

    Ibusiness

    What is Ibusiness?

    Ibusiness is the TMF online portal where TMF delegates can view their timetable, view and download relevant material for their course and send correspondence to their tutor.

    How do I log in to Ibusiness?

    When you book a course with us we will send you a confirmation email with your unique login details to access the online portal.

    Anything else I need to know?

    For optimum results we recommend using Ibusiness on a PC with a Firefox browser. It also helps if you clear your cache and history before you use it!

    Help! I’m having problems with the portal

    If you encounter any technical issues or are having problems downloading course material please contact info@themarketersforum.co.uk

    CIM & Registering

    How do I register with CIM?

    If you are studying for a CIM or CAM course you are required to register for Annual Membership for the duration of your course. New delegates need to register as an ‘Affilliate Studying Member’ on the CIM website at a cost of £144. (Please note if you are joining the CIM Diplom in Professional Marketing or CIM Postgraduate Diploma course without having studied a previous CIM qualification, you will be charged an additional £10 per module as an ‘accelerated learning’ tax).

    CIM Assessment Fees

    In addition to the annual membership you are required to pay an assessment fee for each unit you take, assignment or exam. These prices vary according to the course you are studying and correct information can be found in the prospectus or contact the TMF office.

    How will I know when to register?

    When purchasing your CIM Annual membership we recommend waiting until your course begins. As the membership only lasts for a year you must ensure you are covered for your whole course. With regards to assessment fees, the TMF team will prompt you when it is time to register for each assessment as you must make sure you register for the correct exam board.

    When are the exam boards?

    There are 3 CIM exam boards. Early April, late June and early December. Candidates are required to register themselves for the appropriate exam board when prompted to do so by TMF.

    Course Information

    What is the deadline to register for a course?

    You can register for the course at The Marketers’ Forum anytime before the course commences. Places are limited and it is first come, first serve. We advise booking as soon as possible, particularly if you want to study at our City or West End venues.

    How do I book?

    Please select your preferred course and complete an online booking form which can be found on on our website. If you need to add any additional information or have a discount code please add it to the comments box.

    Are my marketing text books included in the price?

    We do not provide books, however your CIM membership gives you access to the CIM Learning Zone and their library service. We recommend purchasing a text book for each module and Reading Lists are uploaded to the online portal before courses begin.

    I want to buy some books, where can I get them?

    We recommend purchasing books on Amazon, particualrly if you are price sensitive, as second hand books are generally available. Foyles on Charing Cross Rd stock most text books too.

    The Marketers’ Forum Contact Information

    Who are the TMF team?

    Quentin Crowe is our Course Director. Carl Jones is the Operations Manager, he deals with the timetabling, course structure, invoicing, sales, tutor and delegate liason, among other things and is on hand to answer any queries. Morag Foudy is responsible for marketing and course design. For more information see the Team section on the website.

    Who are the TMF tutors?

    All our tutors as practitioners and are selected for their knowledge, enthusiasm and experience within Marketing. For a list of tutor profiles please see the Team page.

    How do I book a 1-2-1 or an appointment with the Course Director?

    Please contact the office to arrange additional tutor support or an appointment with Quentin.

    Where are you based?

    Our main office is based at Kennington Park Business Centre near Oval tube station and we have study centres in London’s West End, the City and Farringdon. See the Location pages in the main menu for more details.

    Who do I speak to if I have any issues during my course?

    Carl and Morag are both on the end of the phone or email and are happy to provide support and help during your time studying with TMF. Please call us on 0800 024 8095 or email us at carl@themarketersforum.co.uk / info@themarketersforum.co.uk

  • Help & Advice